Assalamualaikum wr wb<br>Dear Sir/Madam,<br><br><div>Regarding the report you previously submitted, there is a request for information from the relevant unit at BSI.&nbsp;</div><div>Kindly provide information regarding the following questions:</div><ol><li>Did you purchase a house through financing at BSI, or did you sell a house that was purchased by a customer through financing at BSI?</li><li>When you opened your account, did you not inquire about the bank passbook and ATM card?</li><li>How did you find out that a balance deduction had been made? What was the amount deducted?</li></ol>We look forward to your response no later than December 1, 2025, so we can follow up on the matter.<br>Thank you.<br><br>Wassalamualaikum wr wb<br>Penyedia Jasa Pengelola WBS Bank Syariah Indonesia<br>