<span>Dear Sir/Madam,<br>
<br>
<br>
In relation to your report, there are several points we would like to clarify:</span>

<ul>
 <li>Regarding
     the information stated as “Do not follow customer care policy; Garuda just
     keeps requesting the same info over and over as a way to delay making
     promise refunds”:&nbsp;</li>
 <ul>
  <li>Please
      provide evidence showing that the Garuda’s personnels keeps requesting
      the same information over and over (e.g., emails or other forms of
      communication).</li>
 </ul>
 <li>Kindly
     provide the following information:</li>
 <ul>
  <li>Information
      regarding the ticket for which a refund has been requested.</li>
  <li>Information
      regarding the customer service officer, specifically whether the officer
      is from the Head Office (HO) or Branch Office (BO).</li>
 </ul>
</ul>

<span>We kindly request that the above information and evidence be
provided to us no later than 2 January 2026. <br>If we do not receive your response
by the specified deadline, we will proceed with closing this report.<br>
We appreciate your attention and cooperation.<br>
<br>
Regards,<br>
WBS Officer</span>