<span>Dear Sir/Madam,<br><br><br>In relation to your report, there are several points we would like to clarify:</span><ul><li>1. Regarding the information stated as “Do not follow customer care policy; Garuda just keeps requesting the same info over and over as a way to delay making promise refunds”:&nbsp;</li><ul><li>Please provide evidence showing that the Garuda’s personnels keeps requesting the same information over and over (e.g., emails or other forms of communication).</li></ul><li>2. Kindly provide the following information:</li><ul><li>Information regarding the ticket for which a refund has been requested.</li><li>Information regarding the customer service officer, specifically whether the officer is from the Head Office (HO) or Branch Office (BO).</li></ul></ul><span>We kindly request that the above information and evidence be provided to us no later than 2 January 2026.<br>If we do not receive your response by the specified deadline, we will proceed with closing this report.<br>We appreciate your attention and cooperation.<br><br>Regards,<br>WBS Officer</span>