<p>&nbsp;</p><p><strong>Q: What is the Whistleblowing System &ndash; Letter to CEO (WBS-LTC) of Bank Mandiri?</strong><br />
A: WBS-LTC is a channel provided for Bank Mandiri management and other stakeholders to report indications or acts of Fraud and/or Non-Fraud occurring within Bank Mandiri&rsquo;s working environment.</p><p>&nbsp;</p><p><strong>Q: Who manages Bank Mandiri&rsquo;s WBS-LTC?</strong><br />
A: Bank Mandiri appoints an independent party, PT RSM Indonesia Konsultan, to manage the Whistleblowing System. This appointment is intended to ensure that the WBS is administered professionally, objectively, and independently, without any influence or pressure from any party.</p><p>&nbsp;</p><p><strong>Q: Why should I report Fraud or indications of Fraud?</strong><br />
A: To help create Bank Mandiri as an honest, fair, comfortable, and safe working environment. By reporting violations, you help us prevent losses to the Bank, customers, employees, and other parties.</p><p>&nbsp;</p><p><strong>Q: How can I submit a report?</strong><br />
A: WBS-LTC provides the following reporting channels:</p><ul><li>SMS and WhatsApp: +62 811-900-7777</li><li>Email: bmri-wbsltc@rsm.id</li><li>Website: <a href="https://whistleblowing.tips/wbs/@bmri-wbsltc" target="_new">https://whistleblowing.tips/wbs/@bmri-wbsltc</a></li></ul><p>&nbsp;</p><p><strong>Q: What can I report?</strong><br />
A: You may report various types of indications or actions, including:</p><ul><li>Fraud, such as asset misappropriation, financial statement fraud, fraud, leakage of confidential information, corruption, or other actions equivalent to fraud.</li><li>Non-Fraud, such as violations of the code of conduct, business ethics, Respectful Workplace Policy (RWP), and employment regulations.</li></ul><p>&nbsp;</p><p><strong>Q: Can I request my report number and password if I forget them?</strong><br />
A: No. The Independent Consultant cannot provide or re-issue the report number and password. Therefore, you must securely retain the report number and password obtained when submitting the report for monitoring the report status and follow-up.</p><p>&nbsp;</p><p><strong>Q: What information should I provide when submitting a report?</strong><br />
A: To ensure the report can be properly followed up, you are encouraged to provide supporting information, including:</p><ul><li>Type of report (Fraud and/or Non-Fraud)</li><li>Identity of the reported party (full name, position, work unit)</li><li>Date, time, and location of the incident</li><li>How the act was committed</li><li>Supporting evidence, including the amount of money or assets involved</li></ul><p>&nbsp;</p><p><strong>Q: Will there be an investigation process after the report is submitted?</strong><br />
A: An investigation will be conducted if the report meets the completeness of information and accuracy of submission regarding indications or acts of Fraud and other matters in accordance with Bank Mandiri&rsquo;s policies.</p><p>&nbsp;</p><p><strong>Q: Will I be involved in the case after submitting a report?</strong><br />
A: After submitting a report, you will no longer be involved in the case. However, if you have additional information or new evidence, you may add it through the &ldquo;Check Report Status&rdquo; feature in the reporting system by entering the report number and password provided at the time of your initial report.</p><p>&nbsp;</p><p><strong>Q: Will I receive any reward or recognition for submitting a report?</strong><br />
A: No rewards or incentives are provided for submitting a WBS-LTC report. Nevertheless, your report represents a significant contribution to Bank Mandiri and supports the implementation of good corporate governance.</p><p>&nbsp;</p><p><strong>Q: How many times may I submit a report through WBS-LTC?</strong><br />
A: You may submit a report through WBS-LTC whenever you become aware of indications or acts of Fraud or Non-Fraud that need to be reported.</p><p>&nbsp;</p><p><strong>Q: Who is eligible to submit a report?</strong><br />
A: Reports may be submitted by both internal parties and external parties of Bank Mandiri.</p><p>&nbsp;</p><p><strong>Q: May I choose not to disclose my personal identity?</strong><br />
A: We encourage you to provide your identity, including name, residential address, telephone number, and email address. However, you are given the option to disclose or not disclose your identity. Any identity information provided will be used solely for the purpose of further clarification of the report, if required.</p><p>&nbsp;</p><p><strong>Q: Is there a confidentiality guarantee for whistleblowers?</strong><br />
A: As part of Bank Mandiri&rsquo;s commitment to safeguarding reporting data, Bank Mandiri guarantees the confidentiality of the whistleblower&rsquo;s identity and the confidentiality of the contents of the report submitted.</p><p>&nbsp;</p><p><strong>Q: How is my personal data protected?</strong><br />
A: The processing of personal data, including acquisition, collection, and storage, is carried out in accordance with applicable Personal Data Protection regulations.</p>