<div>Assalamualaikum
wr wb.&nbsp;</div><div>Dear Mr Gani,&nbsp;<br></div><div><br></div><div>Thank you for the report.</div><div></div>
With regard to your report, there are several matters we would like to ask as
follows:

<ol><li>Are
     you a BSI customer? If yes, please provide us with your full name.</li><li>Do
     you have any evidence of the unprofessional behaviours shown by the BSI
     staff toward you, such as not responding to your messages, informing you
     of missing documents, or changing the meeting schedule? If yes, please
     share it with us.</li></ol>

<span>We hope you can provide the requested information and
evidence no later than <b>21 November 2025</b>.<br></span><div>
Thank you for your attention and cooperation.

&nbsp;&nbsp;</div><div><br></div><div>Wassalamualaikum
wr wb,&nbsp;</div><div>Penyedia Jasa
Pengelola WBS Bank Syariah Indonesia</div>