<span>Dear Sir/Madam,<br>
<br>
Thank you for the report.<br>
In relation to your report, there are several points we would like to clarify:</span>

<ul>
 <li>1.
     Regarding the information stated as “Do not follow customer care policy;
     Garuda just keeps requesting the same info over and over as a way to delay
     making promise refunds”:&nbsp;</li>
 <ul>
  <li>Please
      provide evidence showing that the Garuda’s personnels keeps requesting
      the same information over and over (e.g., emails or other forms of
      communication).”</li>
 </ul>
</ul>

<span>We kindly request that the above information and evidence be
provided to us no later than 15 December 2025.<br>
We appreciate your attention and cooperation.<br>
<br>
Regards,<br>
WBS Officer</span>