Dear Sir/Madam,

<br><br>Garuda Indonesia sincerely apologizes for the inconvenience
caused by the incident experienced by you. <br>We would like to inform you that the
report will be followed up through an investigation process by the relevant
unit within Garuda Indonesia.

<br>Thank you for your cooperation.

<br><span><br>Best regards,<br>
WBS Officer</span>