<p>&nbsp;</p><p><strong>Q: What is Whistleblowing System - Letter to CEO (WBS - LTC)?</strong></p><p><strong>A:</strong> The Whistleblowing System - Letter to CEO (WBS - LTC) is a means for all Bank Mandiri employees and other stakeholders to report any indications or acts of fraud that occur in the work environment.</p><p>&nbsp;</p><p><strong>Q: Why do I have to report fraud / indications of fraud?</strong></p><p><strong>A:</strong> To help creating Bank Mandiri as honest, fair and safe work working environment. By reporting unethical acts, you have helped us prevent the Bank, customers, employees and other parties from experiencing loss.</p><p>&nbsp;</p><p><strong>Q: What should I inform when reporting?</strong></p><p><strong>A:</strong> In order the information submitted can be followed up properly, you can provide the following information:</p><ul><li>Type of incident</li><li>Identity of reported person (full name, position, work unit)</li><li>Date, time and location of incident</li><li>How incident is conducted</li><li>Attach evidence, if any, including the amount of money or assets involved.</li></ul><p>&nbsp;</p><p><strong>Q: Will there be an investigation process after the report is made?</strong></p><p><strong>A:</strong> Investigation process will be carried out depending on several things such as completeness of report information, accuracy in submitting report on indication or act of fraud and Bank Mandiri policies.</p><p>&nbsp;</p><p><strong>Q: Will I be involved after I report an incident?</strong></p><p><strong>A:</strong> After you report, you will no longer be involved in the case. However, if you have additional information or new evidence, you can add it to your previous report.</p><p>&nbsp;</p><p><strong>Q: Will I be rewarded every time I make a report?</strong></p><p><strong>A:</strong> No rewards will be provided when you make an LTC report. However this shows your great contribution to Bank Mandiri and encourages the implementation of good corporate governance.</p><p>&nbsp;</p><p><strong>Q: How many times can I contact WBS-LTC?</strong></p><p><strong>A:</strong> You may report through WBS-LTC whenever you feel there is an indication or action of fraud and non-fraud that need to be reported.</p><p>&nbsp;</p><p><strong>Q: Which parties can report?</strong></p><p><strong>A:</strong> Parties who can submit a report can come from internal or external parties of Bank Mandiri.</p><p>&nbsp;</p><p><strong>Q: Am I allowed not to disclose my personal identity?</strong></p><p><strong>A:</strong> We recommend you provide personal identification which includes name, address, telephone number and email. However, we give you a choice to choose to disclose your identity or not. The identity data submitted is intended solely for the purpose of deepening the report (if needed).</p><p>&nbsp;</p><p><strong>Q: What should I do after submitting a whistleblowing report?<br />
A: </strong>After submitting a whistleblowing report, you are expected to actively monitor the status and progress of the follow-up actions through the channels provided. In addition, you are expected to be willing to provide clarifications and to supplement any additional data and/or information if requested by the WBS &ndash; LTC&nbsp;officer, in order to support the further analysis, validation, and verification of the whistleblowing report.</p><p>&nbsp;</p><p><strong>Q: Can I request my report number and password if I forget them?</strong></p><p><strong>A:</strong>&nbsp;No. The WBS &ndash; LTC&nbsp;officer cannot reissue or disclose the report number and password. Therefore, you are required to keep the report number and password secure for the purpose of monitoring the status and follow-up of your report.</p>